Right the
first time.
Every time.

Warranty claims that pass first time.
Checked before you submit. You fix what is flagged and submit as today.

Request a free assessment
RO 4191Before you submit
  1. ✓Chassis numberIdentical in the repair order, the service record and the document going out.
  2. ✓Parts and hoursEvery part and hour on the document matches the repair order.
  3. ✗Photo of the replaced part is missingThe warranty provider asks for proof of the part that was replaced.warranty provider's rule on proof of parts
2 of 3 checks pass1 waiting for an attachment
Ready to submitReturn to technician to completeBack to technicianHold

Interface preview, example. You submit from your own system.

Where documents come back

Returned documents cost everyone time.

Nobody is careless. The process simply runs from memory, and every set of repair documents is a hundred small decisions under time pressure.

A pile of worn paper folders stuffed with documents

The easy five go first.

Five simple jobs go out so the queue looks like it is moving. The engine, the gearbox, the one that needs an afternoon of reading: those wait. The largest jobs are the ones that age, and they age first.

The items nobody documents.

The test drive that proved the fault. The flat fee for small materials. The tow to the workshop. Each one legitimate, each one on the price list, each one undocumented on a Friday at four. If it is not on the document with its proof, it should not be claimed, and it is not.

Returns caused by retyping.

The most common reasons a document comes back are copying errors: chassis number, part number, hours, repair date. Every return is weeks of uncertainty, and the work from scratch.

The document nobody can defend.

Two years later the audit asks why those hours were paid. If the answer lives in someone's memory, or with someone who has since left, it is not an answer.

Your work is not the problem. The paperwork is.

That is what we check, before it leaves your hands. What you submit is complete, consistent and traceable, so it comes back approved, not returned.

What is checked

One claim. Checked the way the warranty provider will check it.

Repair order, findings, parts, hours, proof, deadlines, and a warranty provider who sends it back if something is missing.

A mechanic's hands working a wrench on an open engine

Warranty claims

For authorised workshops. Before a claim is submitted, it is checked against what the brand's warranty process asks for: damage code, hours, attachments, submission window. Each finding names the rule it comes from, and what came back from the last round goes into the next check.

  • Chassis and dates
  • Damage code fits the complaint and the part
  • Hours and operations
  • Required attachments
  • Submission window
  • Findings text explains the cause
How we work

Three steps. You upload, we check, you submit.

RO 4191 · uploaded by youExample
ComplaintKnocking noise from the front axle at low speedfrom RO
FindingsPlay in the left stabiliser link, link replacedfrom RO
PartsStabiliser link, left · boltsfrom RO
Hours1.2 h · test drive 0.3 hfrom RO
ProofService record extract, test drive recordfrom RO
Goes toWarranty claim · you submit itfrom RO
ExpectedPhoto of the replaced part (the warranty provider asks for proof)to check
Run the checksAdd a document
RO 4191 · checked before you submit4 of 5
ChassisIdentical in repair order, service record, outgoing document✓
Deadline57 days left to submit✓
Findings textExplains the cause and matches the parts replaced✓
Why · what the warranty provider asks for Proof of the part that was replaced. This file has none yet.
Fix before you submitThe photo of the replaced part is missing. It is on your list, with the reason and with what is needed.
Ready to submitReturn to technician to completeHold
Monday · what came backExample
6Passed
1Cut
1Returned
✓RO 4191 · front axleRequested and approved matchreconciled
−RO 4172 · water pumpFlat fee for small materials cut · reason recordedlearned
↩RO 4138 · steering rackRepair date differs from the repair ordertask · due Tue
✓RO 4120 · injectorsApproved in fullreconciled
Added to your checksOpen tasks

You upload the documents you already have.

Repair order, findings, parts, hours, proof, in the format you already export. Nobody retypes anything. The check follows what the warranty provider asks for.

Everything is checked before you submit. By the rules, not by habit.

Same documentation, same verdict, every time. Every check cites its source: the warranty provider's rule, your own documents or a past case. Not “trust us”, but “it says here”.

You get a list of what is missing or does not match, each with its reason. You or your technician fix it. We change nothing in your documents.

You submit, as today. What comes back is remembered.

You submit from your own system, through the same channel as always. We never send anything for you. When something comes back or gets cut, you upload the reply, and the next check catches it. Every week we know more about what your warranty provider accepts.

For whom

What changes, for everyone in the workshop.

A black ring binder and folders on an office table

Service manager, owner

Fewer returns, a predictable close of each job, and a file in which every document carries its check: what was checked, and against what. A clean answer when the audit comes. The same file answers the warranty provider's questions before they are asked.

Hands sorting papers into a ring binder at an office desk, no face in view

Service adviser, back office

The chasing goes. You see what is missing before you submit, not when it comes back. The judgement stays with you: what to fix, what to dispute, the case that needs a phone call. So does the submit button. Nobody leaves. The job gets better.

A mechanic's hand resting on an engine under an open bonnet

Mechanic

Every tenth of labour that was done is on the document, with its proof. Nothing more, nothing less. And when the findings are too short to pass, they come back the same day, while the car is still remembered, not three weeks later.

How we work with you

Four things you can hold us to.

We don't touch your systems, and we never submit anything for you.

Every finding cites the source it comes from.

We check against the warranty provider's requirements, never around them.

The workshop's data stays the workshop's data. We do not pass it on to anyone, and it is used only to check that workshop's own claims.

Pricing · a principle, not a number

First three free. Then a flat monthly fee.

We check your first three returned claims free. After that, one fixed monthly fee: no charge per claim, no percentage of what you get paid, cancel any month. The amount is agreed after the free assessment.

Questions

Questions, answered properly.

Does this work with our DMS?

Yes. You upload the documents you already have, in the format you already export. Nothing is installed and nothing in your system changes.

Do you submit anything for us?

No. You upload your documents and get a list of what is missing or does not match. You fix it and you submit from your own system, as today.

Does this help workshops claim more?

It helps them claim correctly. Complete, consistent and documented the first time, so fewer documents come back and fewer need a second round on either side.

What happens to whoever does this paperwork today?

Nothing, unless you decide otherwise. They still prepare and submit everything. They see what is missing first, and the judgement stays with them: what to dispute, the file that needs a phone call. On most desks there is more of that work waiting than there is time for it.

Does anything change for the warranty provider?

No. They receive tidier claims, from you, through the same channel as today.

How long does onboarding take?

There is nothing to set up on your side. You upload the documents for a job and get the list back.

Which brands do you cover?

Claims are checked against the requirements of each brand's warranty process, as your workshop receives them. Which brands we cover today, in conversation.

What happens when the audit comes?

The file already exists. Every document carries its check: what was checked and against what, written on the day, not reconstructed two years later.

Who are you?

We check warranty claims before authorised workshops submit them. We remember what came back and why, so the next check catches it. We don't submit anything for you.

How much does it cost?

Your first three returned claims are free. After that, one fixed monthly fee: no charge per claim, no percentage of what you get paid, cancel any month. The amount is agreed after the free assessment.

Free assessment

See what your paperwork is missing.

We check your first three returned claims free: what could have passed first time, and what was missing from the file. No access to your systems, nothing to install. The result is yours to keep, whatever you decide.

No obligationNo sales pitchReply within two working days

We reply within two working days and tell you which documents to send. Nothing is uploaded through this form.